Issue management
Baseboard's own built-in issue management system allows you to create issues and feedback in context. Link issues to a step, an article or even an entire product group: the choice is yours.
Creating an issue
Issues can be created from many places inside Baseboard.
- From the shopfloor system: click on Report an issue
- From the step editor: go to Issues and click the '+' sign
- From the issue management page: click on the '+' sign
In all cases, you'll be shown the Create an issue popup.
Here, you can add all the details of your issue (including any attachment that you need) and assign a colleague.
If you're creating an issue from the step editor, the issue will automatically be linked to the step you're working on. If you're creating one from the the shopfloor system, you will also have the option to link the issue to the specific serial numbers you're working on.
Notice that you can add a Label to your issue. Use this to define the issue type (e.g. engineering chage proposal, process improvement or product issue). Your administrator can add, modify and delete these issue labels.
When you're done, don't forget to hit Save.
Managing issues
On the issue management page (the little flag in the top right corner), you can get an overview of all reported issues. Filters are available to sort through assigned users, linked production orders, serial numbers, labels, etc.
The issue management page also let's you modify the issue. For example, you can link the issue to specific articles or other products or steps. The comment section allows you to discuss the issue with your colleagues, and report the steps that are being taken to solve the issue.